The concept on this program is to deliver in alternate weeks a full day of classes and a full day of consulting. The idea is to deliver one module, leave some homewok to be done and the following week spend a full day working to apply in real life the concepts taught the week before, than repeat this cycle 7 more times to cover all 8 modules.
Every week the teams involved will have homework to do and shall prepare the Action Plans to execute the required Transformation of the organization to the focus on the Customers.
The final deliverables are:
1) A group of people ready to take the CIMMO Assessment to become a Certified Customer Experience Professional;
2) A company aware of the transformation needs to become Customer Experience Ready (CIMMO Certified).
3) Have all the Action Plans in place so that when the plans are concluded the company can become a reference in the marketplace and being a Customer Experience Benchmark (CIMMO Certified).